Urban Fresh Farms Pty Ltd

Last Updated: 16 February, 2026

 

Urban Fresh Farms Pty Ltd (“Urban Fresh Farms”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

We collect personal information that is reasonably necessary for our business operations. This may include your name, business name (for wholesale customers), email address, phone number, billing and delivery addresses, ABN (where applicable), and payment details. We may also collect website usage data such as IP address, browser type, and information gathered through cookies and analytics tools. Payment information is processed securely through third-party payment providers, and we do not store full credit card details.

 

We collect personal information when you place an order, submit a wholesale enquiry, subscribe to our newsletter, contact us via our website or email, or otherwise interact with our services. We may also collect information automatically through cookies and website analytics tools to improve website functionality and user experience.

 

Your personal information is used to process and deliver orders, manage wholesale relationships, respond to enquiries, provide customer support, send marketing communications (where you have opted in), improve our products and services, and comply with legal and regulatory obligations. We do not sell your personal information to third parties.

 

We may disclose personal information to trusted third parties who assist in operating our business, including delivery partners, payment processors, IT service providers, professional advisers, and government authorities where required by law. These parties are required to handle your information securely and in accordance with applicable privacy laws.

 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

 

You may request access to the personal information we hold about you and request correction of any inaccurate or outdated information. You may also opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

If you have any questions about this Privacy Policy or wish to make a complaint regarding the handling of your personal information, please contact our customer support. We will respond to your enquiry within a reasonable timeframe.