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Last Updated: 24/02/2026

At Urban Fresh Farms, we prioritise freshness, care, and reliability in every delivery.

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Delivery Areas

• We currently deliver within selected areas of Melbourne, Victoria.

• Delivery availability is confirmed at checkout.

• For wholesale or large-volume orders, delivery arrangements may be agreed separately.

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Delivery Timeframes

• Estimated delivery timeframes are provided at checkout.

• Delivery times are a guide only and may vary due to traffic, weather, or courier delays.

• We are not responsible for delays outside of our reasonable control.

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Receiving Your Order

• Customers must ensure delivery details are accurate.

• Risk in goods transfers upon delivery.

• For perishable items, we strongly recommend someone is available to receive the order.

• Urban Fresh Farms is not responsible for spoilage if products are left unattended after delivery.

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Fresh Produce Handling

• All produce is packed to maintain quality and freshness.

• Customers are responsible for refrigerating fresh products promptly upon receipt.

• Storage instructions should be followed where provided.

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Wholesale Deliveries

• Wholesale customers may have agreed delivery schedules and standing order arrangements.

• Missed deliveries due to incorrect details or access restrictions may incur additional charges.

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Delivery Issues

If your order arrives damaged or incorrect:

• Please contact us within 24 hours of delivery.

• Clear photographic evidence may be required.

• We will assess and resolve the matter promptly.

 

All consumer rights are upheld in accordance with the Australian Consumer Law.

 

For delivery enquiries, please contact:

stan@urbanfreshfarms.com.au